Our Customer Commitment
Customer Service
Our team is experienced, well trained and willing to help. We will not make promises we can’t keep and you will always be dealt with in a courteous and professional manner. To put it simply, we care and that makes a huge difference. Our team have recently completed NVQ’s in Customer Service.
No Pressure, Friendly Advice
We will take time to listen to your requirements then offer you professional, qualified advice about the best designs, safety, security and legal implications such as building regulations. We will not put any pressure on you to buy.
Product Quality
We only use the highest quality components. Wherever possible we use UK and European materials for improved long term durability and performance. Our product quality is unrivalled.
Product Innovation
Through constant innovation the quality, durability and security of our products is genuinely second to none. Britannia was the first local company to achieve British Standards BS7950 for enhanced security. Britannia is the only company with Marinespec locking systems and hinges with 25 year anti corrosion.
Manufacturing
We have invested in one of the most advanced and hi-tech production facilities in the UK. Our team is experienced, highly trained, pay attention to detail and take pride in their work.
Installation
Our experienced, trustworthy and professional fitters will treat you and your home with care and respect. They take tremendous pride in their work and their attention to detail is second to none.
Peace of mind
We have carried out thousands of installations over the past 30 years. Britannia is the largest and longest established home improvements company in the area. For peace of mind your installation is guaranteed for 10 years, our committed team will look after you throughout and beyond your guarantee. At last years ‘open day’ we had customers who came back to us that are only just thinking of replacing the windows and doors that we installed 30 years ago!
Value for Money
We will never sell our products so cheaply that we have to compromise on quality, which means you’ll get a premium product at a fair price. We are committed to offering you the best overall long term value.
The Environment
We take our environmental responsibilities very seriously and have a ‘continuous improvement’ system in place to minimise our impact on the environment. Britannia was the first window company in the area to achieve ‘A’ rated thermally efficient windows.
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