Quality

Commitment to Excellence:

We are dedicated to providing high-quality, durable products that stand the test of time. This includes using first class materials and ensuring strong manufacturing and installation standards.

Long-Term Reliability:

Offering products that provide energy efficiency, weather resistance, and minimal maintenance is essential for customer satisfaction and long-term business success.

British Made:

A continued input of heavy investment in automated machinery, at our 30,000 sq.ft UK manufacturing facility and head office has been key to our success. Independently audited for quality, ISO and BSI accredited British made products.

Customer Focused

Customer Satisfaction:

Putting the customer at the heart of everything you do. Whether it’s helping them choose the right product for their home improvements or providing after-sales service, ensuring the customer’s needs are met is paramount.

Personalised Service:

We provide customized solutions to meet each customer’s unique needs, whether it’s for aesthetic preferences, energy efficiency, or budget considerations. By focusing on these individual requirements, we build stronger, more respectful relationships, always promising to treat every home with the same care and attention as we would our own.

Communication:

Keeping customers informed throughout the process, from the initial consultation to post-installation follow-up. Communication is key to building trust.

Innovation and Sustainability

Adapting to New Technologies:

With over four decades of expertise in manufacturing windows and doors, we consistently stay ahead of industry trends by incorporating the latest technologies. This commitment allows us to remain at the forefront of innovation, delivering top-quality products that feature energy-efficient designs, noise reduction, and enhanced security, all at competitive, value-for-money prices.

Eco-Friendly Products:

Offering products that are environmentally friendly and energy efficient. The use of recyclable materials and promoting energy savings in homes aligns with eco-conscious values.

Forward thinking:

With a keen focus on product development and a forward-thinking mindset, we are committed to seamlessly blending innovative designs like our Architect-designed Living Spaces with traditional approaches. By combining time-tested craftsmanship with modern solutions, we embrace new perspectives to meet the evolving needs of our customers.

Sustainable Practices:

Implementing environmentally responsible practices throughout the business, from manufacturing processes to waste management. Encouraging energy efficient solutions for customers that reduce heating and cooling costs.

Integrity

Honesty in Business:

Always being upfront with customers about product features, pricing, and delivery timelines.

Fair and Transparent Pricing:

Offering competitive, fair pricing without hidden fees ensures customers trust the brand. Customers should feel confident that they are receiving value for money and that the cost of their windows and installation is clear and justified.

Ethical Practices:

Conducting business with the highest standards of integrity, ensuring fair treatment for all customers and employees.

Professionalism

Skilled and Knowledgeable Staff:

Investing in training and development to ensure your team is highly knowledgeable about our products, installation techniques, and the latest trends in the industry. Customers should feel they are receiving expert advice and top-tier service.

Process Improvement:

Continuously looking for ways to streamline operations, improve installation methods, and reduce lead times. Efficiency not only improves service but also drives cost-effectiveness, benefiting both the company and the customer.

Attention to Detail:

Ensuring all aspects of the installation process, from measuring to fitting, are handled with care and precision. Professionalism at every stage, in all departments is critical.

Accountability

Taking Ownership of Issues:

When issues arise, taking swift and responsible action to resolve them. Whether it’s addressing product defects, installation problems, or customer complaints, owning up to mistakes and working to make it right is crucial for maintaining customer loyalty.

After Sales Support:

Offering comprehensive after sales support, including warranties and maintenance services, to ensure customers feel confident in their purchase long after the installation resulting in positive reviews, repeat business and recommendations.

Teamwork

Working Together:

Whether it’s within the company or with customers, teamwork is key. We aim to foster a collaborative environment where employees work together to solve customer problems and deliver the best service.

Partnerships with Suppliers:

Developing strong relationships with trusted suppliers to ensure the consistent quality of materials and products. This ensures a high standard of service and reliability for customers.

Reliability

Timely Service:

Delivering on promises by adhering to installation schedules, meeting deadlines, and being responsive to enquiries. Reliability builds customer confidence and trust, setting the foundation for repeat business and recommendation.

Quick Problem Resolution:

Ensuring that any issues or concerns are addressed quickly and efficiently, with clear communication throughout.

Pride

Pride:

As a family run business with over 40 years of experience, we take great pride in the quality of our products and craftsmanship. Each window and door we manufacture reflects our commitment to excellence, ensuring that every installation enhances the homes of our customers. We treat every project with the care and attention it deserves, striving to exceed expectations and deliver lasting value.

Care:

We deeply value our staff and customers, and take pride in fostering strong connections within our local communities. With a friendly and supportive approach, we actively engage with local businesses, building long-term relationships based on trust – going beyond just selling windows and doors.