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Customer Care

Putting you first

When you’ve been improving customers’ homes for more than 40 years, you can’t help improving on customer service and support too.

We work hard to provide high quality products and services for all our customers. However, very occasionally things can go wrong. Which is why we work fast to put anything right. If you have a query or complaint we want to know as soon as possible.

Just contact us as soon as you can. We’re here for you from 9am to 5.30pm Monday-Friday. You can get in touch in a variety of ways:

Chat to us: Livechat via our website

Request a callback

Email us:

Whichever way you contact us, you can be certain we will:

  • Get back to you promptly to let you know that we’ve received your query
  • Give you details of the person responsible for your query
  • Always get back to you – returning your phone calls and emails within one working day
  • Do everything we possibly can to resolve things quickly
  • Keep you regularly updated on progress

If you’re unhappy with the way things have been resolved and you’d like to make a complaint about your experience with us, we’ll review your complaint in line with our Complaint Procedure.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website